Terms & Conditions
Last updated: 11 June 2026
1. About these terms
These Terms & Conditions ("Terms") govern your membership of the Eat Loyalty program ("the Program"). The Program is operated by Eat Company ("we", "us", "our"), of Jl. Raya Basangkasa No. 26, Br. Basangkasa, Seminyak 80361, Bali, Indonesia. By joining the Program you agree to these Terms. If you do not agree, please do not join or use the Program.
2. The program
Eat Loyalty is a single membership shared across Eat Company's restaurant brands. At the date above the Program operates at four outlets: Bo & Bun, District 1, Miya Social, and Wild Habit. You join once and are recognised at every participating outlet. Members receive a digital membership card stored in Apple Wallet or Google Wallet, which you present at payment to receive your benefits.
All amounts under the Program are in Indonesian Rupiah (IDR).
3. Eligibility
- You must be at least 18 years old (or the age of majority in your country of residence) to join.
- Membership is personal to you and is for individuals, not businesses.
- Membership is free.
4. Joining and your account
- To join you provide your first name, last name, email address, and phone number. Country of residence and birthday are optional.
- Each email address and each phone number may be registered once. A repeat email or phone will be declined.
- You are responsible for giving accurate details and keeping them up to date, and for the security of the device holding your membership card.
- New members join at the Base tier and are active immediately.
5. Your membership card
Your membership card is a digital wallet pass. Present it (its QR code) at payment to receive your benefits. Removing the wallet pass from your device does not cancel your membership — your tier, points, and discounts are unaffected, and you remain a member. We are not responsible for benefits that cannot be applied because a card was not presented or could not be scanned at the time of payment.
6. Earning points
As a member you earn points when you spend at participating outlets, and your points count towards your tier (see section 7). The rate at which points are earned, and the activity that counts towards tiers, are set by us and may change from time to time. Your points are recorded in your membership history and are adjusted if a transaction is reversed (see section 10).
7. Tiers and your everyday discount
Every member sits in one tier, which sets your standard discount on every bill. The current tiers and everyday discounts are:
| Tier | Everyday discount | How you reach it |
|---|---|---|
| Base | 5% | Default when you join |
| Insider | 10% | As you earn points and spend with us |
| Gold | 15% | As you earn more points, spend more, or explore more outlets |
| Black Card | 20% | Our top tier, reached at our highest level |
- You always hold the highest tier you qualify for.
- When you qualify for a higher tier, your new everyday discount applies from your next visit.
- The points, spend, and activity needed to reach each tier are set by us and may change. Your tier may be re-assessed if a transaction is reversed (see section 10).
8. Traveller Program
The Traveller Program rewards you for exploring our different brands. The first time you visit a participating outlet you have not visited before — after your first outlet — you receive an extra bonus discount on that visit, in addition to your tier discount. The bonus grows the more of our brands you explore.
The bonus applies only on your first visit to each new outlet; return visits to an outlet you have already visited earn no traveller bonus. The bonus amounts, and the outlets that take part, are set by us and may change.
9. How your discount is applied
For each bill, any traveller bonus you qualify for on that visit is added to your tier discount, up to an overall maximum discount that we set. Your benefits are applied at the time of payment, when your membership card is presented.
Unless expressly stated otherwise, Program benefits may not be combined with other discounts, promotions, offers, vouchers, or special pricing. Where multiple benefits are available, Eat Company may determine which benefit applies and whether benefits may be combined.
10. Refunds, reversals and corrections
If a transaction is refunded or reversed — for example, a billing error — we may adjust your points, spend, and tier to reflect the change, and your membership card may be updated. A discount you already received on a reversed bill will not be reclaimed.
We reserve the right to reverse points, discounts, tiers, transactions, or membership benefits obtained through error, misuse, fraud, system malfunction, or activity that is inconsistent with the intended operation of the Program.
11. What the Program does not include
For clarity, the Program currently does not include any of the following, and we make no promise to provide them:
- Redeeming or "spending" points — points determine your tier only; they have no cash value and cannot be exchanged for goods, services, or money.
- Points or tier expiry.
- Birthday rewards or marketing-based rewards.
- Referral rewards.
Points and benefits have no monetary value, are not your property, and cannot be sold, transferred, or combined between members.
12. Membership status, suspension and termination
- You may leave the Program at any time by contacting us (see section 18).
- We may suspend or terminate your membership, and withdraw points, tiers, or benefits, if we reasonably believe you have abused the Program, provided false information, or breached these Terms — for example by misusing or sharing a membership card.
- We may discontinue the Program, or any outlet's participation in it, on reasonable notice.
13. Marketing communications
If you opt in, we may send you offers, news, and updates by email or other channels. You can withdraw your consent and unsubscribe at any time; this will not affect your membership, tier, points, or discounts.
14. Data and privacy
We collect and use the personal information you provide (such as your name, email, phone, and, if given, country of residence and birthday) and your transaction history to operate the Program — to identify you at outlets, apply discounts, calculate points and tiers, and issue your wallet card. Our handling of your personal information is described in our Privacy Policy, which is available on request — contact us at hungry@eatcompany.co. Your wallet card is provided through Apple Wallet or Google Wallet, whose own terms and privacy practices also apply.
15. Changes to the Program or these terms
We may change the Program (including tiers, discounts, points rates, the Traveller Program, and participating outlets) and these Terms from time to time. Where changes are material we will take reasonable steps to notify members. Your continued participation after a change takes effect means you accept the updated Terms.
16. Liability
The Program is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential loss, or for benefits that could not be applied because a card was not presented or could not be scanned. Nothing in these Terms limits any rights you have under applicable consumer law that cannot lawfully be excluded.
17. Governing law and disputes
These Terms are governed by the laws of the Republic of Indonesia. Any dispute arising out of or in connection with the Program or these Terms will be subject to the exclusive jurisdiction of the courts of Denpasar, Bali, Indonesia.
18. Contact us
Questions about the Program or these Terms? Contact us at hungry@eatcompany.co or +62 361 934 3390 (Head Office: Jl. Raya Basangkasa No. 26, Br. Basangkasa, Seminyak 80361, Bali, Indonesia).